faq

Frequently asked questions

Ordering

How can I pay for my order?


We accept payments made by Paypal, Visa and Mastercard.




Where do you ship?


We currently ship all over Canada via Canada Post. We plan on offering shipping to the United States soon.




How much is shipping?


Shipping is $15.00 for orders up to $100. Orders over $100, not including taxes and before discounts, ship free!




When will my order arrive?


Your order will be shipped 1 to 3 days from receipt of order. You should receive your order within 3 to 7 days after that.




Can I pick up my order from your studio?


Yes you can! You can select "pick up" as your delivery method when placing your order. You will receive an email when your order is ready to be picked up.




What is your return policy?


We accept returns of unopened packaged notions with packaging in original condition. Please contact us within 14 days of receiving the item to start the return process. Customers are responsible for return shipping costs. Original shipping costs are not refundable. All sales of fabric, thread, patterns, books, notions by the metre and gift cards are final and cannot be returned.




My fabric has a defect or is not what I ordered.  What do I do?


We do our best to ensure that your fabric is in excellent condition and that your order is cut and packed accurately. If your fabric is flawed or you receive an inaccurate order, please contact us within 14 days or receiving your order with details of the flaw or error and we will work with you to resolve the issue.





Sewing Lessons

Do you offer lessons for adults?


At this time we offer private and semi-private lessons for adults. We are not offering adult group lessons at this time.




How much are private and semi-private lessons?


Private lessons are $45 per hour or portion. Semi-private lessons (two people receiving instruction together) are $30 per hour or portion.




What can I learn in a private lesson?


Many things? Private lessons can be a great way to learn how to use your new sewing machine or serger, to learn how to make something using a sewing pattern or to get some help with something tricky, like putting in a zipper or setting in a sleeve.




Do you teach children?


Yes, we offer group, private and semi-private lessons to children ages 8 and up. We typically offer after school classes, spring break and summer camps.




Do your fees for children's classes include fabric?


It depends on the class. Prices for our one-day group workshops and school break camps usually include the cost of fabric. Prices for our after school classes do not include fabric as we do not know ahead of time what your budding fashion designer will be making! You can expect to spend an additional $30 to $50 each session for fabric. The cost of patterns, and notions such as thread, felt, zippers, buttons and elastic is included in the class fee.




Do you host private groups?


If you are interested in a private party or event at the studio, please contact us directly so that we can discuss possible options with you.




What are your COVID-19 safety measures for your children's classes?


Parents of all class participants will be required to read and sign a Release and Waiver of Liability. If your child or anyone in your household is experiencing COVID-19 symptoms, it is your responsibility not to attend the studio. Classes will be limited to a maximum 6 students and two instructors per class. Customers may be admitted periodically on a controlled basis. All sewing machines, sewing tools, irons, tables, counters, chairs and high-touch surfaces such as door handles, bathrooms and sinks will be sanitized before each class. Parents or guardians will be asked to drop off and pick up children at the door of the studio. No parents, guardians or siblings will be allowed in the studio. Children may be dropped off for class no earlier than 10 minutes before the start of class and picked up no later than 10 minutes after the end of class. This allows us sufficient time to ensure the studio has been sanitized and is ready for the start of the next class. Students will be asked to wash their hands upon entering and when leaving the studio. Hand sanitizer will be made available for students to use at other times during class. Each child will be assigned his or her own sewing table, sewing machine and a basket of sewing tools. Students will be expected to use their assigned machine and tools only. Sewing tables will be spaced so that students are sitting a minimum of 2 metres apart from each other. Each student will have a designated space at the cutting table, which will be marked with tape. Instructors will remain 2 metres apart from students whenever possible. When this isn’t possible, instructors will wear a non-medical mask. Students will be expected to maintain a minimum of 2 metres of distance from the instructor and other students during class where possible. When this isn’t possible, Students should wear a non-medical mask. Students may bring to class a labelled water bottle and small snack if they wish. Students will be asked to wash their hands before and after snacks. Snacks will be eaten at their sewing tables only. Families will answer questions during sign in to ensure each student is fit to participate. Parents must confirm their child is not experiencing any symptoms of COVID-19 including: fever, chills, cough, shortness of breath, sore throat or painful swallowing, loss of sense of smell, headache, muscle aches, fatigue, loss of appetite, nausea, vomiting, diarrhea. If a child or any family member in the household is experiencing any symptoms of COVID-19 or has been instructed by public health to self-isolate or quarantine, do not come to the studio. If an instructor observes any symptoms or signs of illness in a child, parents will be contacted immediately to pick up the child and no credit or refund will be given. If an instructor is feeling ill we will cancel the class with as much notice as possible and credit will be applied to a future class or camp.





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604-9710940  

info@madebyme.ca

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