Frequently asked questions
How can I pay for my order?
We accept payments made by Paypal, Visa and Mastercard.
Where do you ship?
We currently ship all over Canada via Canada Post. We plan on offering shipping to the United States soon.
How much is shipping?
Shipping is $15.00 for orders up to $100. Orders over $100, not including taxes and before discounts, ship free!
When will my order arrive?
Your order will be shipped 1 to 3 days from receipt of order. You should receive your order within 3 to 7 days after that.
Can I pick up my order from your studio?
Yes you can! You can select "pick up" as your delivery method when placing your order. You will receive an email when your order is ready to be picked up.
What is your return policy?
We accept returns of unopened packaged notions with packaging in original condition. Please contact us within 14 days of receiving the item to start the return process. Customers are responsible for return shipping costs. Original shipping costs are not refundable. All sales of fabric, thread, patterns, books, notions by the metre and gift cards are final and cannot be returned.
My fabric has a defect or is not what I ordered. What do I do?
We do our best to ensure that your fabric is in excellent condition and that your order is cut and packed accurately. If your fabric is flawed or you receive an inaccurate order, please contact us within 14 days or receiving your order with details of the flaw or error and we will work with you to resolve the issue.
Do you offer lessons for adults?
At this time we offer private and semi-private lessons for adults. We are not offering adult group lessons at this time.
How much are private and semi-private lessons?
Private lessons are $45 per hour or portion. Semi-private lessons (two people receiving instruction together) are $30 per hour or portion.
What can I learn in a private lesson?
Many things? Private lessons can be a great way to learn how to use your new sewing machine or serger, to learn how to make something using a sewing pattern or to get some help with something tricky, like putting in a zipper or setting in a sleeve.
Do you teach children?
Yes, we offer group, private and semi-private lessons to children ages 8 and up. We typically offer after school classes, spring break and summer camps.
Do your fees for children's classes include fabric?
It depends on the class. Prices for our one-day group workshops and school break camps usually include the cost of fabric. Prices for our after school classes do not include fabric as we do not know ahead of time what your budding fashion designer will be making! You can expect to spend an additional $30 to $50 each session for fabric. The cost of patterns, and notions such as thread, felt, zippers, buttons and elastic is included in the class fee.
Do you host private groups?
If you are interested in a private party or event at the studio, please contact us directly so that we can discuss possible options with you.
What are your COVID-19 safety measures for your children's classes?
Parents of all class participants will be required to read and sign a Release and Waiver of Liability. If your child or anyone in your household is experiencing COVID-19 symptoms, it is your responsibility not to attend the studio.
What is your class cancellation and refund policy?
We allow withdrawals or transfers (space permitting) up to 10 days prior to the start date of any class or camp. Students who withdraw by this time may apply 100 percent of their fee to a future class or camp or receive a full refund. If the withdrawal request takes place within 10 days of the start of the class or camp the studio will issue a 50 percent refund or credit to be used at a future date. Once a class or camp as begun, no refunds will be issued. All class transfers are based on availability.